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Features
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Peace of Mind for Your Home Technology
System Reliability
24/7 Support Coverage
Knowledgeable Technicians
Support & Maintenance
Enjoy Your System, We’ll Handle the Rest
Technology should make life easier — not more complicated. But sometimes, even the best systems need attention. At Phantom, we keep support simple and personal, so disruptions never disrupt your lifestyle for long.
Technical Support
Flexible Plans for Every Need
We offer three levels of support, from pay-as-you-go to proactive monitoring, so you can choose the coverage that fits your lifestyle.
No Cost
Best for those who only need support occasionally and prefer a pay-as-you-go approach.
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Essential
Ideal for homeowners who want peace of mind with proactive monitoring and reliable support.
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Enhanced
Popular
Perfect for families or professionals who rely on their systems daily and want full coverage with priority service.
No Cost
Essential
Enhanced
Elite
Reactive Monitoring & Remote Repair
Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call.
24/7 Email, Text, and Chat Support
We're available to communicate with you in whichever manner best fits your lifestyle.
App Control
You'll get a mobile app enabling you to fix many of the common issues that technology systems experience.
Proactive Monitoring
We'll proactively monitor your technology system and troubleshoot potential issues before they arise.
24/7 Phone Support
Experience the convenience of a live answer by one of our knowledgeable technicians.
Discounted Service Call Rates
If we can't solve your issue remotely, you'll receive a preferred rate.
Annual Tuneup
You'll get one ino charge service call annually to update firmware, check connections, make programming changes and address any other maintenance issues you've noticed.
Service Level
If we have to send a technician out to resolve an issue, in addition to the preferred rate of $99/hr, you will be scheduled within 48 hrs.
Pay As You Go
Our No Cost plan is a pay as you go program that doesn't include after-hours support. Remote services are billed at $145/hour, on-site service is $145 for the first hour and $145 for every hour thereafter.
FAQ
Let Us Answer Your Questions
What areas do you serve?
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We serve a wide range of areas. Please contact us directly to confirm service availability in your specific location.
Do you offer free consultations?
Yes. We’ll discuss your needs, walk you through options, and provide a no-obligation proposal.
Do you work with subcontractors?
No, all projects are managed and executed by our in-house team to ensure consistent quality and a seamless experience.
Can you help with both new builds and retrofits?
Yes, we specialize in designing and installing systems for both new construction projects and existing properties requiring upgrades or renovations.
Do you offer support after installation?
Absolutely. We offer various service packages, including priority support, scheduled maintenance, and remote troubleshooting, to keep your system performing optimally.
Do you work with existing systems or only new installations?
We work with both. Whether you need to integrate new components into an existing setup or require a complete new system installation, we can assist you.
Ready to Get Started?
Reach us in the way that works best—fill out the form, call us at 513.505.5347, or emailtroy@phantomsound.com.
