Troubleshooting and Remote Support for Consumers

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Smart home integration is becoming more popular by the day. Integrated systems controlling aspects of your home's security, lighting and entertainment make life simpler and more enjoyable.

With any type of technology, though, there is the possibility of issues popping up. These were always the purview of the installer or integrator. However, now Phantom is partnering with a support provider that specializes in handling smart home challenges, their name is Parasol. Read on to see how Phantom's partnership with Parasol can make life easier for you.

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What is Parasol?

Parasol is a remote support service for homeowners with smart home systems. The idea is similar to the appliance repair industry where a local company contracts with a dealer to maintain and repair your home's appliances. Parasol does something similar by offering monitoring and remote repair of your smart home system.

Built by Integrators

The company was created by home automation integrators. They created Parasol to offer support to their own customers. Before creating the company, nothing like it existed in the industry.

First Line of Defense

The Parasol website describes their service as, "the first line of defense for homeowner support needs."

Remote Support

Monitoring is how Parasol keeps small smart home problems from turning into larger ones and thus the need for a costly service call. The Parasol system uses Snap One's OvrC remote support system. In fact, Snap One believes in this service so much, it recently acquired Parasol.

Proactive Monitoring

The OvrC system allows for "Proactive Monitoring." This means that your smart home is constantly monitored, along with your technology and all the devices on your network. It can often detect issues before you do and troubleshoot potential issues before they become larger problems.

Reactive Remote Repair

When those larger issues do emerge, Parasol will request access to your system. Once they get approval, their technicians can typically repair the issue remotely without the need for a service call. Parasol's "One-touch Incident Solve Rate" is 85%.

Contacting Parasol

When those pesky challenges do show up, Phantom offers 24/7 availability for customers through Email, Text and Chat Support with Parasol. Phantom also offers 24/7 Phone Support with experienced Parasol technicians.

Investing in a smart home system can bring added convenience and enjoyment to your home. One way to maximize that investment is through a remote support service plan now offered through Phantom.

Getting Started

Are you interested in having remote support service for your Smart Home? Then call Phantom today at 513-759-4477. We'll schedule a free consultation with you.

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