Why Choose Phantom ?

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We get asked this question a lot: "Why should we work with Phantom?" It's a fair question. After all, there are plenty of AV companies out there. At first glance, we probably look a lot like the others. We run wires, we install gear and we make the stuff talk to each other. But here's the thing: For us, it's not just about what we do.

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It's How (and Why) We Do It

We're obsessed with clean installs, invisible hardware, and audio that fills the room without calling attention to itself. There are no bulky boxes or weird wall warts. Just beautifully engineered sound.

We Believe Sound is Meant to be Heard and Not Seen

We Believe Trust is Everything

When you hire a company to do work in your home or office, you are extending a measure of trust to them. Trust that they will not damage anything and trust that they will do the job right.

Most of our work is inside walls, behind cabinets, or buried in software code. You can't always see how we're doing something because you can't see the work.

But we take your trust seriously and work diligently to earn it, honor it and keep it. That starts with doing what we said we would do.

We also try to live up to that trust by making sure your expectations are met and exceeded. If something's not right, then we're staying late to fix it.

We Believe Customers Should be Treated Like Humans

This shouldn't be a revolutionary concept, but in today's world, it seems like it is. At Phantom, a human answers the phone. As you speak, we listen. We explain things in plain English and don't throw jargon your way. We show up looking presentable and our teams are polite. We do the job right, we clean up after ourselves and we treat your home or business with respect. You'll never hear us say, "That's not our problem."

We do these things because we believe people in general, and are clients specifically, deserve exceptional treatment.

We're Big Enough to Handle the Tough Stuff

While Phantom's capabilities are considerable, we're not a giant, faceless corporation. We're a small, local business in Loveland, Ohio. When you work with Phantom, you're working with people who will learn your name, pet your dog, and make sure your system is set up the way you like it. While we work with innovative, future-like technology, we treat people like we are a local business from decades ago (because we are) We care. If you call us, we'll answer, or we'll call back.

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We Believe Customers Should be Treated Like Humans.

Also: Tommy is a Genius

Seriously. We're not just saying that because he's here (although he is, probably fixing something). Our owner Tommy Brand sees problems before they happen and solves issues that we didn't know needed solving. If you've worked with Phantom before, then you know. If not, when you give us a try, you'll see.

We're Not Trying to be the Biggest - Just the Best

We don't chase volume. We chase quality. We'd rather do fewer jobs and do them incredibly well than crank out cookie-cutter installs. That's why our clients come back to us. That's why they refer us to their friends. That's why we do what we do.

Still Wondering if We're the Right Fit?

There's only one way to find out: Give us a call. Ask us questions, even the weird ones. Tell us what's driving you crazy or what you want to achieve and we'll help you figure it out.

Getting Started

Are you interested in having home audio, a home theater, a security system or a smart home system installed? Then call Phantom today at 513-759-4477 and we will schedule a free consultation with you.

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